1. Website Usability

The website is nicely laid out, with lots of information on the different types of essays and the various extras you can choose. It wasn’t hard to find the information that I was looking for, and it concisely explained each point without waffling on. Some sites rely on gimmicks and flashy graphics to make their point, but I prefer a site like this that is simple, informative, and helpful. Who wants to waste time trying to find the information they’re looking for?

2. Customer Support

I didn’t need to contact customer support at any point, but it was reassuring to know that their Live Chat was online at any time. These days people want an instant response, and don’t want to have to wait for an answer if they have a problem.

3. Communication

You can message your writer whenever you need to ask a question or clarify a point. Again I didn’t need to do so, but it’s useful to know that you can contact a writer directly if you have any issues that need to be dealt with.

4. Discounts and Additional Benefits

bestessays discounts

If you order a lot of pages then there are discounts available, depending on the number of pages you want. Though in my case my order wasn’t large enough to benefit from these discounts. However, a lot of extras were covered in the price I paid, including formatting and bibliography. Amendments were also included free of charge, if you requested them. I was happy enough with the essay, so didn’t feel the need to ask for any changes. It seemed that the writer was reasonably knowledgeable on the topic.

5. Pricing

bestessays prices

I ordered a Standard quality essay on ‘The Role of Women in the American Civil War’ to be done within ten days. This was the cheapest rate available, fortunately I had plenty of time before my essay was due in. It pays to be organized, as you’ll pay a premium if you need an essay within a short deadline (such as a couple of days). I ordered 4 pages at $21.99 per page, costing a total of $87.96. It was delivered on time, actually a little early.

6. Quality

The quality of the work was satisfactory. I didn’t have any complaints about the essay, but asked for a free revision to check that they fulfilled their promise to provide this. The revision was quickly carried out. They’re rather more expensive than some other sites, but I was prepared to pay the extra on the grounds that you get what you pay for. I’ve heard too many stories about sites that charge cheap rates and deliver bad essays.

7. Security and Confidentiality guarantee

The site promises to protect your privacy and won’t sell your details. As with any online transaction, however, they can’t guarantee that problems will never occur.

8. Recommendation

While there’s nothing outstanding about this site, it seems to be as good as many others, and probably better than some. Certainly my experience didn’t have any negative aspects. The essay arrived on time, didn’t contain any errors (you can pay extra to have it proofread), and I felt that it covered the topic well. I would like it to be cheaper though. But overall not a bad experience. I’m not sure I’d pay this much again, but for a one-off it was certainly good enough.