Essay Lab has gone for a flat website design, which is probably why their mobile website is the best formatted and easiest to navigate. Click on their prices link to see their price list. They do not have a quoting tool, but you can work out the cost of your project yourself with their price list.
Communication with customer support
There is a live chat feature on the bottom right of the screen. Click the chat function and you may communicate with their customer service department without. Type in your message and they put you in a queue. They also have a free phone number you can call if you want quick answers. Their phone support is better than their live chat support, but that is only because some of their customer support staff are slow typists.
Communication with writers
I was not allowed to make contact with my write. They asked that I pass my extra project details on to the customer support staff who passed it on to my writer. The EssayLab website does say that you may communicate with your writer, but it says they try to avoid direct contact to maintain the privacy of their writers.
Discounts and Additional benefits
You get a free title page, a free outline, a free plagiarism report, free revisions and free e-mail delivery. Those are all the perks you get, and they are fairly unimpressive when they consider that all essay-writing services offer free email delivery, free title pages, and free revisions. They offer a free plagiarism report, but why would they need to if their writers are creating custom essays the way they are supposed to? They do have a money-back guarantee, but it is littered with “if”s, “and”s, “but”s and “or”s.
What we ordered and how much we paid
How does cyanide fishing for catfish negatively affect alien waters as well as fished waters?
Number of pages
3500 words / 14 pages
Do not cover higher food chains, only cover leeching, water table dissemination, flooding, and bio-transport (without mentioning higher food chains, and do not compare with mercury examples).
Discount we used
Standard / sophomore
Writer chose the style
The quality of work
They didn’t do a bad job of the work. There was some mention of the cumulative effect of poisons higher up in the food chain, but this is unnecessary and should not have been included.
Security and confidentiality guarantee
Their website claims that all orders are protected by their anonymity rules. Their network is a secure one, and they do not give out projects to freelancers.
Our recommendation (if students should use this service)
Start with a small project and test out the company before you make a bigger order. Their service is passable, but their money-back guarantee seems a little suspect. It is likely that they will try to blind you with legal paperwork if you try to get your money back.